Mac Made Easy in Kailua, HI Closed now

Reviews about Mac Made Easy

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  November 21, 2019, by sam smith
  I wasn't going to post a review, even though I was incredibly disappointed with the service and what transpired over a year ago, though a recent discovery on my computer was enough to warrant a warning to the general public. I would have given them zero stars, though you can't post a review with no stars. While I could go on and on about the lack of professionalism I experienced from both the owner and staff, it's not worth my time. So long story short, my Mac drive was failing, so I brought it in to Mac Made Easy for repairs. I got a call from the technician asking if they wanted me to back up my files. I said absolutely, as I only had a partial back up and wanted to be safe. I received a call from the technician that my Mac was ready and that they were able to back up and restore my files. When I arrived, they opened up my computer and there was nothing there. NOTHING. No files, no folders, no pictures. As I said, it's not worth my time to go into details here about the lack of professionalism and ridiculous incompetence that ensued. I explained to them as calmly as I could that they needed to figure out what happened to the files that the technician told me over the phone that he had recovered. The next day I got a call back that my Mac was ready. They said they had found my files on their server and were able to put them on my computer. They showed me the files (they were a mess - no file names, only numbers and letters). They explained that sometimes when this happens, the file folder and document names go away. It was an absolute cluster, but I was just happy that they were able to recover over 15 years of my professional and personal files and pics. Now, a year later, I've finally been able to start going through each and every file to hopefully rename and reorg them. But what I'm finding is that many of the files that they recovered ARE NOT EVEN MINE! I have pictures of people and landscapes and other stuff that I have no idea where it came from (see below for examples). While there are some of my pics that I've found, they are all cut up into smaller squares, so they're not even whole pictures. Or there are multiples of them (and when I say multiples, I'm saying 30-50 duplicates of the same pic, easily). No wonder why they said they had recovered all of my files based on the size of them. Regardless, I will never go back here, nor will I recommend this place to anyone. While it's one thing to lose my files (and I'll even entertain the thought that losing my files was not their fault because my Mac Drive failed). However, to come to find out that what they supposedly restored onto my computer is not even mine is a disgrace, not to mention dishonest. Consider yourself warned. Do yourself a favor and make an appointment and go to an Apple store. At least they're competent and honest.